7 Day Refund and Return Policy

Last Updated: 4/6/2025

We want you to love your Glowry products! If you’re unsatisfied, here’s how we handle returns:

1. Eligibility

· Timeframe: Request a return within 7 days of delivery.

· Condition: Products must be unused, unopened, and in original packaging.

· Exceptions:

o Final sale items (e.g., discounted/clearance products).

o Opened skincare/soaps (for hygiene reasons).

2. How to Initiate a Return

1. Contact Us within 7 days via:

o WhatsApp: +923201497745

o Email: helloteam@glowry.net
Subject: "Return Request – Order #[Number]"

2. Provide:

o Order number

o Photos of the product/packaging

o Reason for return

3. Approved Returns

· Refund Method: Original payment (JazzCash/EasyPaisa) or store credit.

· Processing Time: 3–5 business days after we receive the item.

· Shipping Costs:

o Free returns if the product is damaged/defective.

o Customer pays return shipping for change-of-mind returns.

4. Non-Returnable Items

· Used or opened skincare products.

· Soap bars with broken seals.

· Custom-made/personalized orders.

5. Damaged/Defective Products

· Email photos of damage within 48 hours of delivery for a free replacement or refund.

6. Questions?

Contact us at +923201497745 or helloteam@glowry.net. We’ll respond within 24 hours!